At Port 25, we want you to be delighted with your purchase, however we understand changes can happen. You can find the policy for Refunds and Returns below.
Returns
- Return Window: You have 14 days from the date of delivery to request a return for defective items, for returns strictly based on change of mind, the window is 2 days.
- Condition: Items must be unworn, in their original packaging, and with all Port 25 tags attached.
- Exclusions: For hygiene reasons, earrings cannot be returned unless faulty. Custom-made or engraved pieces are final sale.
- Process: To initiate a return, email info@port25jewellery.com with your order number and reason for return.
- Refunds: Once inspected, refunds will be processed to your original payment method within 7-10 business days.
Exchange
- Exchange Window: You have 14 days from the date of delivery to request a return for defective items, for exchange strictly based on change of mind, the window is 5 days.
- Condition: Items must be unworn, in their original packaging, and with all Port 25 tags attached.
- Value Adjustment: If the new item is of higher value, the customer must pay the difference.
- If the new item is of lower value, the difference will be provided as a Port 25 Store Credit (valid for 6 months). We do not provide cash refunds for exchange price differences.
- Exclusions: For hygiene reasons, earrings are not eligible for exchange. Custom-made or engraved items are also final sale and cannot be exchanged.
- Process: To initiate an exchange request, email info@port25jewellery.com with your order number, the new item with reason for exchange.