At Port 25, we want you to be delighted with your purchase, however we understand changes can happen. You can find the policy for Returns and Exchanges below.
- Return/Exchange Window: 14 days from the date of delivery to request a return or exchange for defective items, for returns/exchange strictly based on change of mind, the window is 7 days.
- Condition: Items must be unworn, in their original packaging, and with all Port 25 tags attached.
- Exclusions: For hygiene reasons, earrings cannot be returned or exchanged unless faulty. Custom-made or engraved pieces are final sale.
- Process: To initiate a return or an exchange, email info@port25jewellery.com with your order number and reason for return.
- Refunds: Once inspected, all applicable refunds will be processed to your original payment method within 15-30 business days.
- Exchange only – Value Adjustment:
- If the new item is of higher value, the customer must pay the difference.
- If the new item is of lower value, the difference will be processed to your original payment method within 15-30 business days.